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What benefits, if any, did Southwest get because of the following? Having high employee engagement No frills service: no meals, no assigned seating, etc. Flying

What benefits, if any, did Southwest get because of the following? Having high employee engagement No frills service: no meals, no assigned seating, etc. Flying short haul (average flight duration of 65 minutes) What, if any, were some concerns or downsides with the above actions

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