What caused the shift from the sales funnel to the flywheel metaphor? The increase of digital word of mouth It was getting harder to track customers' progression through the sales process Marketing became too expensive Funnels place too much emphasis on the customer experience Question 5 (1 point) All the steps in a sales process is called: the sales pipeline conversion tracing the Sarudler System sales consultation Question 6 (1 point) Which of the following are benefits of CRM Software? Higher Sales Volume Improved Customer Service Decreased miscommunication Better Analytics All of the above