What challenges face companies implementing e-commerce plans and strategies?

What can be learned from the WebVan experience?

Regarding the design of facilities and tasks, present some perspectives, approaches or opinions on the case "Play Baseball and save the planet" and also apply what has been learned in the case to other companies or organizations. (page 160 of the book Collier, D. & Evans, J. (2016). Operations Management / 5th Ed .. Cengage 978-607-522-832-7

Provide reference