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What do Southwest leaders and employees value? How did Southwest Leadership (Herb Kelleher) play a role in their success? What were some of Southwest's innovative
What do Southwest leaders and employees value? How did Southwest Leadership (Herb Kelleher) play a role in their success? What were some of Southwest's innovative customer service tactics/strategies
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Contemporary Strategy Analysis Text and Cases
Authors: Robert M. Grant
9th edition
978-1119120841, 1119120845, 978-1119120834
