1. What do you believe that the biggest challenges are in working with customers?
2. What change have you seen in the customer service profession since you took your first service provide position?
3. What are the personal qualities that you believe are essential for anyone working with customers in a service environment?
4. How to build rapport with your customers? Please explain.
5. How to build empathy with your customer? Please explain.
6. What do you see as the most rewarding part of working with customer? Why?
7. Why old customers stop coming in and decided to go to another shop? Please raise the reasons supposed to be.
8. what future issues do you see involving related to dealing with customers in your profession and why do you think those are important?
9. Why customer service is so important? Please explain and provide your own examples.
10. What advice related to customer service do you have for anyone seeking or continuing a career in a customer service environment?