• What do you believe to be the pros and cons of e-mail communication?
• Describe a situation where you had an issue with e-mail communication. What was the problem? How could it have been prevented?
• Develop a short list of rules on e-mail communication that you expect your project team to follow. For example, after two or three e-mail exchanges, if a situation is not resolved, it is better to call that person instead of continuing the e-mail chain.