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What do you consider the most critical factor(s) in dealing with a major IT crisis as that experienced at IVK? How you assess the adequacy

What do you consider the most critical factor(s) in dealing with a major IT crisis as that experienced at IVK? How you assess the adequacy of the response by IVK executives. What action would you have taken in handling the crisis at IVK? Going forward, what steps should IVK take to prepare for similar crisis in the future

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