Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

WHAT DO YOU THINK NOW? Project 10.1 Assume you are doing a classroom presentation on customer-focused listening. Reread your responses to the What Do You

image text in transcribed
WHAT DO YOU THINK NOW? Project 10.1 Assume you are doing a classroom presentation on customer-focused listening. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. What are some service attitudes and practices that promote the sincere desire to pay attention to what customers say? Which service situations promote effective listening and feedback? Which skills should CSRs practice that complement customer-focused listening? Compile your responses, as directed by your instructor. ONLINE RESEARCH ACTIVITY Project 10.2 Planning a Listening Workshop Research a number of training websites that conduct listening seminars or workshops. As a result of your research, write a one-page training plan describing the topics you would include in a customer-focused listening workshop for service professionals. Submit to your instructor, as directed. COMMUNICATION SKILLS AT WORK Project 10.3 Words That Smile Note your reactions as you hear a classmate recite the three statements below. For the speaker: frown then repeat the same message with a smile. Assume that ted to and understood WHAT DO YOU THINK NOW? Project 10.1 Assume you are doing a classroom presentation on customer-focused listening. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. What are some service attitudes and practices that promote the sincere desire to pay attention to what customers say? Which service situations promote effective listening and feedback? Which skills should CSRs practice that complement customer-focused listening? Compile your responses, as directed by your instructor. ONLINE RESEARCH ACTIVITY Project 10.2 Planning a Listening Workshop Research a number of training websites that conduct listening seminars or workshops. As a result of your research, write a one-page training plan describing the topics you would include in a customer-focused listening workshop for service professionals. Submit to your instructor, as directed. COMMUNICATION SKILLS AT WORK Project 10.3 Words That Smile Note your reactions as you hear a classmate recite the three statements below. For the speaker: frown then repeat the same message with a smile. Assume that ted to and understood

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Agile Auditing Transforming The Internal Audit Process

Authors: Rick A. Wright Jr. CIA

1st Edition

1634540689, 978-1634540681

More Books

Students also viewed these Accounting questions