What does Customer Loyalty mean in today's work environment?

Describe two "good" experiences you've had in recent weeks and explain how they demonstrate customer loyalty.

Describe one "bad" experience you've had in recent weeks and explain what could have been done to turn the situation into a positive.

Are employees seen as customers at the majority or organizations or business you are familiar with? Why or why not? If not, what could management do to change their current practices?