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What does gemba mean? Question content area bottom Part 1 A. Empathy for the customer's experience B. Touchpoints along the customer journey C. A seamless

What does gemba mean? Question content area bottom Part 1 A. Empathy for the customer's experience B. Touchpoints along the customer journey C. A seamless experience for the customer D. The one true source of information E. Retailing as theater

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