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What does listening on social media refer to? a. Looking at what is being said about company b. Researching industry news, following competitors and finding

What does "listening on social media" refer to?

a. Looking at what is being said about company

b. Researching industry news, following competitors and finding trends or even starting groups

c. Reading and replying to posts that are related to your company and its products / services

d. Reading or collecting data on prospects, competitors, or current customers

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