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What does the following statement identify? The specific, precise and measurable expectation which a customer has regarding a product or service QUESTION 9SELECT ONE: a.

What does the following statement identify? "The specific, precise and measurable expectation which a customer has regarding a product or service" QUESTION 9SELECT ONE: a. Critical to Process (CTP) b. Critical Customer Requirement (CCR) c. Voice of the Customer (VOC) d. Critical to Quality (CTQ)

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