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What first step did Hilti take in order to prepare the organization for reengineering? a. It requested new telephone systems for the Tulsa, Oklahoma office.

What first step did Hilti take in order to prepare the organization for reengineering?

a. It requested new telephone systems for the Tulsa, Oklahoma office.

b. It assembled a task force.

c. It made site preparations.

d. It defined the company's core principles and operational KPIs.

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