What generally results in a lack of tact and graciousness in communication? Select one: a. written communication b. telephone communication c. face-to-face communication Incorrect d. computer-mediated communication

The ability to collect, control and distribute information is which base of power? Select one: a. informational power b. position power c. expert power d. gatekeepers' power

Assume you are a senior accounting major. A friend who is taking an accounting course seeks you out for tutorial assistance. What is this is an example of? Select one: a. referent power b. reward power c. legitimate power d. expert power