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What if you are not viewing a conflict with the mind-set that is accurate, or a discussion about it spirals out of control - specifically,

What if you are not viewing a conflict with the mind-set that is accurate, or a discussion about it spirals out of control - specifically, what could prevent or help this from not happening? (a) Pre-negotiations (b) Open dialog channels (c) State the facts (d) Frame the situation accurately

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