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What is a business process, and why is reengineering a popular instrument of change today? Jones, Garth R. (2013) Organizational Theory, Design, and Change .

  1. What is a business process, and why is reengineering a popular instrument of change today?

Jones, Garth R. (2013)Organizational Theory, Design, and Change. (7th ed.) Pearson Publishing. Boston, MA. ISBN: 978-0-13-272994-9

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