What is a key advantage of using a tralanced scorccard in performance management? a. It focuses only on financial metrics. b. It provides a holistic view of organizational performance. c. It ignores strategic objectives. d. It is suitable only for small organizations. What is the role of key performance indicators (KPI) in a balanced scorccard? a. They are irrelevant to the balanced seorecard approach. b. They help measure and monitor performance against strategic goals. c. They are used only for financial reporting. d. They are only applicable to cost centers. Which type of responsibility center is primarily evaluated based on its contribution to overall profitability? a. Cost center b. Profit center c. Investment eenter d. Revenue center Which perspective in a balanced seorecard framework focuses on improving the efficiency and effectiveness of internal processes? a. Financial perspective b. Customer perspective c. Leaming and growth perspective d. Internal process perspective How does a balanced scorecard contribute to better comenunication withis an organization? a. By emphasizing financial metrics only b. By providing a common language for discussing strategic objectives c. By excluding employees from the performance measurement process d. By focusing solely on short-lerm goals What is the significance of the learning and growth perspective in a balanced scorecard? a. It measures only financial outcomes. b. It assesses employee and customer satisfaction. c. It focuses on enhancing employee skills and capabilities. d. It is not relevant to organizational performance