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What is a key factor in achieving superior responsiveness to customers? a. Prioritizing process innovation over product innovation b. Emphasizing product attributes related to quality

What is a key factor in achieving superior responsiveness to customers? a. Prioritizing process innovation over product innovation b. Emphasizing product attributes related to quality as excellence c. Focusing on capital productivity d. Reducing the number of product attributes e. Customizing goods and services to unique customer demands

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