What is a key successfactor?

A.

A key success factor is whenemployees, working in their own perceived bestinterests, make decisions that help meet the overall goals of the organization.

B.

A key success factor is the assumption that an organization minimizes the cost of quality when it achieves high quality levels.

C.

A key success factor is a characteristic or attribute that must be achieved in order to drive the organization towards its goals. Note the difference between a key success factor and an action. Actions require effort and can be observed on ashort-term basis. Acause-effect statement can be made that relates specific actions(or activities) to key success factors."If we_______ (fill in theaction), then we will________ (fill in the key successfactor)." Forexample, "If we reduce order lead

time,

then we will be more responsive to our

customers."

Actions areverbs, key success factors are characteristics or attributes.

D.

A key success factor is an action which drives the organization towards its goals. Note the difference between a key success factor and a characteristic or attribute. Key success factors require effort and can be observed on ashort-term basis.