What is a response to discussion -In my experience, when a team has "gone sour" there is usually one employee whispering discontent in everyone's ear. Interestingly the few employees like that have been good at their job, but terrible at peer morale building. In the past I've been able to move them to a different department or branch and rebuild the remaining team members successfully into a cycle of employee-customer satisfaction. If need be, the employee could be put on a plan to improve performance, but that has often resulted in worse performance and worse morale.? please add references