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What is a tester? A. A government employee who poses as a consumer as a way of uncovering discriminatory practices B. Anyone who volunteers to
What is a "tester?" A. A government employee who poses as a consumer as a way of uncovering discriminatory practices B. Anyone who volunteers to experience discrimination and then complete a report describing what happened C. An employee who "tests" which practices are most effective in preventing "different" people from obtaining his institution's products and services
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General Management In Latin And Ibero American Organizations
Authors: Adrián A. Caldart, Joan E. Ricart, Alejandro A. Carrera
1st Edition
0367234351, 978-0367234355
