What is an example of a serious complaint or a complaint that involves a breach of the rules or the law? a) a client complains because of the poor performance of their investment portfolio b) where a financial advisor/financial planner fails to change the incorrect mailing address on a client's profile in a timely manner c) a financial advisor/financial planner, who is compensated by commission, encourages a client to redeem their investments and repurchase similar investments on an annual basis d) a client receives poor service from the administrative assistant of their financial advisor/financial planner