1. what is crisis.
2. What types of crises will hospitality industry face in the upcoming year?
3. what are the 3 possible factors for these crises and how will they affect staff motivation and morale. 4a. what are the 5 steps that a leader should take to maintain employee engagement and boost staff morale during times of crisis with examples. 4b. what are the 5 things a leader should avoid doing during times of crises with examples. 5. what are two (2) possible examples in which a hospitality company can use a crisis situation as motivation for positive change within their organization.