1. What is culture, and why is it important
2. Evaluate Poulter's effort to instill a givers culture within the Marketing and Community Development department.
   1. What has he done to help instill a giver culture within this department?
   2. What else must he do to ensure that the giver culture becomes second nature?
3. Examine the impasse between Poulter and Horowitz from the point of view of both parties.
   1. To what extent are Poulter and Foster responsible for creating this situation?
   2. To what extent is Horowitz responsible for creating this situation?
4. What should Poulter do next?