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What is customer service? What are the two key models of service quality? What are the two key customer service standards worldwide? What are the

  1. What is customer service? What are the two key models of service quality?
  2. What are the two key customer service standards worldwide? What are the key criteria of the CSE standard?
  3. What is service automation? What are the major contexts it is used in? What are the benefits from service automation?

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