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What is emotional labor and what effects can it have on employees who are required to engage in high levels of these job tasks? What
- What is emotional labor and what effects can it have on employees who are required to engage in high levels of these job tasks? What are the dimensions of emotional intelligence and how might some of these characteristics help employees required to engage in high levels of emotional labor? As a manager, how would you create an emotionally healthy workforce in high emotional labor jobs?
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Hospitality Management Accounting
Authors: Martin G Jagels, Michael M Coltman
8th Edition
0471092223, 9780471092223
