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What is FedExs common language of quality? Is it important for a company to establish a common language of quality? If so, why? . There

What is FedExs common language of quality? Is it important for a company to establish a common language of quality? If so, why?

. There are several different perspectives of quality, including the operations perspective, the strategic perspective, the marketing perspective, the financial perspective, the HR perspective, and the systems perspective. Which of these perspectives are being emphasized by FedEx? Why?

. Is FedExs level of emphasis on quality appropriate? Why or why not?

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