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What is NOT an objective of blueprinting? a. Identifying the bottlenecks in the service delivery system. b. Providing a detailed knowledge of the service delivery
What is NOT an objective of blueprinting? a. Identifying the bottlenecks in the service delivery system. b. Providing a detailed knowledge of the service delivery system. c. Mapping out the service "journey" or experience of the consumer. d. Helping customers understand, appreciate and adapt to the service organisation's norms. e. Both c and d
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Sustainability In The Hospitality Industry Principles Of Sustainable Operations
Authors: Willy Legrand, Philip Sloan, Joseph S Chen
3rd Edition
113891536X, 9781138915367
