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What is NOT true of a service level agreement (SLA)? It should generally reflect what occupants expect in the performance of services. It describes in

What is NOT true of a service level agreement (SLA)? It should generally reflect what occupants expect in the performance of services. It describes in measurable terms what services a contractor will furnish. It is a negotiated set of expectations that both parties agree upon. It is used exclusively as an incentive and rewards approach for staff

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