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What is the best way to deescalate a conflict with a customer/passenger? a) Maintaining a professional composure b) Warn the passenger of unwelcome behaviour
What is the best way to deescalate a conflict with a customer/passenger? a) Maintaining a professional composure b) Warn the passenger of unwelcome behaviour & describe consequences if they continue c) End fare and report them (if warranted) d) All the above
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The detailed answer for the above question is provided below The correct answer is d All the above E...
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Essentials Of Organizational Behavior Bridging Science And Practice
Authors: Talya Bauer, Berrin Erdogan
1st Edition
1453339248, 978-1453339244
