What is the company featured in this episode of Undercover Boss?
List 3 good professional activities that the CEO/president learned about their company by going undercover?
List areas of the organization that needed professional improvement.
Why is it important for the leader of an organization to gain an understanding of all aspects of the company's operation?
List and describe at least three employee issues/concerns that the CEO/President learns while undercover. Be sure to include which groups of employees are affected by it (or if it is personal to a certain employee).

Undercover Boss - Mary Brown's S3 E10 (Canadian TV series)

https://www.youtube.com/watch?v=HxbJIvqf8Yk