what is the correct answer a,b,c or d for those?

7 Which of the following is true? of 1 stion O a. Total Quality Management does not include the processes involved in giving service or in making products. O b. The warehouse department in an industry is an external customer. c. Each block in a block diagram flowchart represents a process. O d. People are one of the building blocks of Total Quality Management 8 Which of the following is true? 1 of 1 a. External failure cost occurs prior to delivery of a product O b. External failure cost occurs before delivery of a product O c.Internal failure cost occurs after delivery of a product, d. Internal failure cost occurs before delivery of a product. estion kam identified in root cause analysis