WHAT IS THE CORRECT ANSWER TO THE FOLLOWING

1. What may make employees regress to their past behaviours after the change has already been implemented?

		When there is not enough reinforcement for their new behaviours.
		When the organization fails to create enough desire for change in employees.
		When the training sessions are held too early in the change process.
		When managers do not talk about the reasons for change.
		c and d

1. Measuring and evaluating the benefits of a change project is a main component in which of the following change models?

		Beer's change model
		BPI change model
		Havelock's change model
		CHAMPS2
		It is a main part of any change initiative

1. Which of the following change models emphasizes on the importance of increasing eagerness in customers as an important step of change management?

		Appreciative Inquiry
		Positive deviance
		Switch change model
		BPI
		a and b

1. In ............ both positive and negative sides of different pairs of options or ideas are considered in order to make a decision about the change.

		U theory of change
		Polarity management
		Positive deviance
		Appreciative Inquiry
		Prochaska and DiClemete's model

1. How could social facilitation benefit the change process?

		It could act as a tool to make people aware of the need for change.
		It could benefit the change especially if the change involves modifications to employees' relationships with each other.
		It could act as a reinforcer to sustain the change.
		a and c
		None of the above