1. What is the definition of 'risk' and how is it measured?
2. What is meant by the term "duty of care" in relation to an agency?
3. To whom does the agency owe a duty of care?
4. Name 3 different types of risk thatEACHof the below agency clients/customers may be exposed to:

(A)Landlords

(B)Tenants

(C)Sellers

(D)Buyers

5.Name 2 different types of risk thatEACHof the below agency stakeholders may be exposed to:

(A) Tradespeople

(B) Insurers

(C ) Staff

6.What are some of the areas of risk associated with property sales?

7.What3 examples ofrisks associated with property management?

8.What are 3 examples ofrisks associated with administration of the agency? (iemanagement, systems, practices etc)

9.What is the definition of"material fact"?

(a)What are the risks relating to non-disclosure of material facts?

(b)What can you do to minimise these risks?

10.What sources of information can help to identify risks that may affect the agency?

11.What tools can help to identify & analyse risks?

12.List 5 potentialCAUSESof risk for a real estate agency.

13.For the 5 causes of risk you identified, what would be the potentialCONSEQUENCESof those risks occurring and who would they affect?

14.What is the four step risk process?

15.What are the main steps toANALYSErisks that you identify?

16.What are the main categories of risk for an agency?

17.Refer to your 4 steprisk managementprocess.What are 5 methods used during the 3rd phase of therisk managementprocess to manage/treat risks?.

18.How do agency policy and procedures help reduce risks to agencies and consumers?

19.What types of insurance are relevant to an agency?

20.What are some strategies formonitoringthe risk environment in your agency?