What is the first step hospitality establishments should take in order to manage quasi-employees? Question 11Answer Assess how well the quasi-employees are performing the tasks you've assigned them Conduct a job analysis which lays out what knowledge, skills and abilities needed for guests to be quasi-employees Directly ask guests whether they would like to become quasi-employees Ensure that guests know what is expected of them and that they are prepared and skilled to do the task you've defined for them