What is the major benefit of using a call center to answer phones and schedule appointments? A call center is less expensive than having office staff answer the phones A call center can have several people answering the phone, so that no call goes unanswered for more than 15 seconds Call center staff can be trained to relate to the patient and prepare them for their visit by answering questions and explaining the procedures A call center can focus on the appointment without having to ask for information about insurance or payment options