What is the most effective method of quality management? Detect and correct the defects before delivery Create a culture throughout the organization that is aware and committed to quality in processes and products Use quality assurance to examine and correct the process itself and not just special defects Let the customer find the defects in the product or service after deliveryThe quality management plan may include all of the following EXCEPT: Major procedures relevant for the project Quality objectives of the project Project deliverables and processes subject to quality review Identified project risks