What is the name used for the setivity of comparing your CRM business processes to a vendors best-practices business processes? gap analysis analytic CRM this is an upperecary step, do not do it customization requirements gathering Which of the following types of data indicates discrete (or nominal) data representing categories'? continuous interval categorical ratio Which of the following is NOT helped by Customer Focus? customer spending budget customer retention and development customer acquisition cost reduction Which of the following terms is used for understanding bow entities change over time? sentiment analysis regression analysis root cause analysis trend analysis Which of the following statements is true regarding the database used with a CRM system selected it cannot be stored in the cloud for the software chosen it is not dependent on the software chosen it is dependent on the software chosen it must be stored in the cloud for the software chosen Which form of CRM uses data primarily for decisions regarding selling. marketing, & customer Strategic analytic