what is the new step that was added to confirming the appointments and why? we send text confirmations because clients want it$,$ we look to see if the client has uploaded their documents because it is one more thing a csp can do$,$ we can now send email, text, or phone call reminders because our clients told us we dont contact them enough, we look to see if client has uploaded their documents because it allows us to start the return sooner and ensures a safe secure storage of the clients documents