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What is the role of a coach in a contact centre? Understand and assist in delivering customer strategy Responsible for improvements in agents' performance Responsible
What is the role of a coach in a contact centre? Understand and assist in delivering customer strategy Responsible for improvements in agents' performance Responsible for agents adherence to schedule Both a and b All of the above
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Operations Management Managing Global Supply Chains
Authors: Ray R. Venkataraman, Jeffrey K. Pinto
1st edition
1506302935, 1506302939, 978-1506302935
