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What is the total customer engagement based on the following data on EIS application usage and the percentage of customers have provided negative feedback?? Customers

What is the total customer engagement based on the following data on EIS application usage and the percentage of customers have provided negative feedback??
Customers providing negative feedback: 70
Customers providing positive feedback: 30
Customers who have never used the EIS application: 15
Customers who have used the EIS application with no feedback: 5

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