What is your analysis of the situation at Harwich College regarding the invoice from South American Tours? How did this problem arise? What is your reaction to the emails from Carlos and Peggy? As Joan Heaver, what action would you take? What recommendations would you make to avoid similar problems in the future? Would you have agreed to select South American Tours over Student Tours Group? Do you think Carlos intentionally misrepresented the cost data in the Excel template? Explain your answer in more detail