What is your opinion about Royal Caribbean Cruises' (RCCL) decision to hire Jack Williams, a person with experience as president and COO (chief operating officer) in airlines? What have you contributed with respect to the utilization of IT (information technology) to RCCL?
2. In your opinion, what option should CIO (chief information officer), Tom Murphy, make regarding the IT strategy for the next five years?
a) Maintain the current level of spending.
b) Invest an additional 8 million dollars with the objective of providing RCCL with a new reservation system.
c) Introduce a larger increase in the budget to accelerate the implementation of the IT strategy.
3. In the past, RCCL's IT Department was under the control of the CFO (chief financial officer). Currently, it is under the COO. Where do you think IT belongs within the RCCL organization?