• What key characteristics distinguish a professional from other kinds of workers, and is an IT worker considered a professional?
• What factors are transforming the professional services industry?
• What relationships must an IT worker manage, and what key ethical issues can arise in each?
• How do codes of ethics, professional organizations, certification, and licensing affect the ethical behavior of IT professionals?
• What is meant by compliance, and how does it help promote the right behaviors and discourage undesirable ones?