- What lesson or application at w0rk that struck y0u the m0st? - What are y0ur key takeaways?

Reference:

Customer relations refers to the process used by businesses to engage with customers and foster long-term relationships with them. Right from assisting customers with their day-to-day queries to creating long-term policies that lead to customer success, customer relations encompasses a lot of activities. When done right, it can lead to positive outcomes such as higher customer retention, increased customer lifetime value (CLV), and stronger customer relationships.

https://www.proprofsdesk.com/blog/customer-relations/

Career Sharing: Tips for Success

? Be curious and coachable. Get a mentor and be a team-player.

? Adversity Quotient ? Difficulties, misfortunes

Emotional Quotient (Intelligence) ? Understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.

? Intelligence Quotient ? Reason and solve problems ? Omni Quotient or Ubiquity Quotient Be all that, be everywhere, be involved.

Career Sharing: Who and what is a great sales person?

? Competent and expert Great listening and communication skills

Trustworthy Self-disciplined Self-motivated

? Determined and persistent

? Has good interpersonal skills and understanding of human behavior

? Finder of solutions and opportunities

? Great customer service + "host" mindset

Handling Objections and Earning Commitment

? No need - Buyer has recently purchased or does not see a need for the product category

? Product or service objection - Buyer may be afraid of product reliability or late deliveries, slow repairs, etc.

Company objection - Buyer is intensely loyal to the present supplier Price is too high - Buyer has a limited budget

? Time/delaying - Buyer needs time to think it over An objection may be an opportunity disguised as a roadblock

Getting Commitment Techniques to Earn Commitment 1. Direct Commitment-Simply ask for the order. 2. Legitimate Choice/Alternative Choice-Give the prospect a limited number of choices. 3. Summary Commitment-Summarize all the confirmed benefits to which there has been agreement. 4. T-Account/Balance Sheet Commitment-Sum- mary close on paper. 5. Success Story Commitment-Salesperson tells a story of a business that successfully solved a problem by buying his or her products.Handling Objections and Earning Commitment Methods in Responding to Customer Resistance . Acknowledge . Direct Denial . Diffuse o Indirect Denial . Refocus/Reposition o Trial Offer o Validate . Third party endorsement . Question Format . DemonstrationGetting Commitment Dealing with YES! Obtain the customer's signature . Provide a plan of action YES . Answer any remaining questions . Assure the buyer you will follow-up . Thank the customer for the business Partnering mentality . Internal coordination