What lessons can be learned about the behaviour of people in organisations from the weekly Happy Time Toys video case study analyses conducted?

Identifying and questioning assumptions underlying the thinking and behaviours of various actors in the case study.

Identifying and evaluating alternative perspectives of different actors in the case study and potentially also of those not mentioned in the case study but relevant to it.

Contextualising the organisation and human behaviour; this means relating them to the state and events of the wider environment and historical context.

Exercising reflective scepticism in relation to any statements or pronouncements made or evidence given in the case study