WHAT NEEDS TO BE SUBMITTED? Report about training options and email to CEO. Email to staff. Evaluation report on the training. Evaluation of the project. Screenshot of file management. .Review the case study information and research a range of potential training options for the customer service representatives. Identify three suitable options.Develop a short report to the CEO (your assessor) outlining your recommended option/s for the training, including a rationale for your recommendation/s. Include the details of each recommended training option, including a summary of the training to be provided and outcomes, location, costs and duration as applicable. Include details of how you will monitor the training and ensure the outcomes will be met. If you have recommended on-the-job options, you will need to outline a brief plan for undertaking this form of training.Send your report to the CEO (your assessor) via email with a covering email explaining the purpose of the report and seeking agreement to proceed with your recommended options.Imagine that your report has now been approved; send an email to each of the customer service representatives outlining the arrangements of the training agreed nclude an evaluation of:1. The research you undertook, and sources used.2. The meeting with your colleagues to identify and agree on risks including treatments and actions.3. The development of your risk management plan, monitoring and evaluation processes.4. Discuss what you believe you did well, how you may be able to improve next time you manage riskand what you learned from the process. Submit this evaluation to your assessor.5. Send a screen shot to your assessor of all the documentation for this project filed and stored inelectronic folders neatly labelled and organised to demonstrate that you can manage and maintain project documentation.

HSEEBSH'IEI'II HBSDIJI'CE | DDDKDMU'I Case Study 'Training Survey Results' What asoecrs of the training you are participating in is most enjoyable? Staff number 1: The practical aspect of the on~th e-job mentoring is great combined with the formal leadership training that l have attended. I feel that the combination of the formal training, as well as the practical on-the-job training is the best combination for effective learning. Staff number 2: I have really enjoyed learning theoretical management models that can be applied to the workplace. We tested some of these out and they really work. What aspects of the training that you participated in is least enjoyable? Staff number 1: Sometimes it has been difficult to t in all the homework associated with the course, as well as the regular mentoring meeting. This has created a bit of extra stress for me but overall has been worth it. Staff member 2: I can honestly say that the training has been great and is allowing me to progress in ways that I could have never imagined. It's been tricky at times trying to find time to meet with my mentor and I think our company should put systems in place to ensure that mentoring managers are freed up to attend meetings with the one being mentored. It's all very well giving time for us for training but if managers aren't free, that's not so great. What benefits did the training provide to you? Staff number 1: I have learnt practical skills, which I can apply to my work, as well as learnt some interesting theoretical management models. Staff number 2: I have really enjoyed learning theoretical management models that can be applied to the workplace. We tested some of these out and they really work. All the training l have done allows me to advance in my career. What additional training do you require to assist you in achieving your work goals? Staff number 1: I am interested in learning more about talent management as I think this would be a good way for the company to en sure excellent stafng for the company. It's a competitive world out there for staff and this would be a good way of ensuring the company has an extra competitive edge through top quality staff in place. Staff number 2: I'm pretty happy with what I am Ieaming, I don't really think I need anything else at the moment