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What nonfinancial and qualitative factors should Bloom Floral consider in deciding whether to implement the new plan? ( Select all that apply. ) A .
What nonfinancial and qualitative factors should Bloom Floral consider in deciding whether to implement the new plan? Select all that apply.
A
Employee morale. With fewer arrangement reworks, employees will feel proud of their accomplishments and can focus more of their attention on customer service.
B
With fewer arrangements that need to be reworked by the owner, it is likely that customers and potential customers will be impressed with the consistent quality of the arrangements that result from the training process.
C
The training at the start of each holiday season is likely to improve employee knowledge of what is expected and how to accomplish a high quality product that will meet or exceed the customers' satisfaction.
D
The training at the start of each holiday season is likely to improve employee knowledge of what is expected and could continue to improve the quality of their products this holiday season and those in the future.
E
None of the above because the cost of quality should be the only deciding factor.
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