What performance measures have you seen (or might you adopt) that fit the following categories? (I'm not asking everyone to respond to each category!)

1. Customer, owner, internal business process, learning, and innovation

2. Corporate, business unit, operating unit levels

3. Leading versus lagging measures

4. Financial versus non-financial

5. Quantitative versus qualitative

What might be difficulties in developing and applying performance measures for activities are outside the control of any one individual?