What provides an opportunity to review the overall quality of services provided to customers at an incident? Question 35Select one: a. Needs analysis b. Gap analysis c. Benchmark study d. Postincident analysis critiqueAddressing a high occurrence of lifting injuries by describing proper lifting techniques is an attempt to: Question 34Select one: a. avoid the risk of injury. b. transfer the risk of injury. c. increase the severity of injuries. d. lower the frequency of injuries